GAIL INDIA LTD TERMS AND CONDITIONS
ATTENTION: Please draw your cheque favouring GAIL (India) Limited A/C BP No-
1. Always write BP number on back of cheque / DD.
2. The cheque can be dropped in the drop boxes located at GAIL (India) Limited and our DMA offices.
3. Please do not drop cash in the drop boxes.
4. Please do not drop post-dated, out station or unsigned cheques in the drop boxes.
5. Customer must make full payment against the bill raised by GAIL (India) Limited within 21 days from the date of billing.
6. INR200/- Plus GST towards bank charges shall be applicable in case the cheque issued by consumer is Returned by bank for any reason. No request for waiver of this charge will be entertained.
7. Piped Natural Gas (PNG) is liable to get disconnected without notice in case of non-payment of a bill. The Supply will be resumed only after the outstanding dues along with applicable interest and penalty are remitted. In addition, re-connection charges as applicable shall have to be paid.
8. Any dispute arising out of or in to this agreement shall be decided by arbitrator who shall be CEO of GAIL (India) Limited or his nominee. Arbitration & Conciliation any other modification thereof shall be applicable to the proceedings. Venue of arbitration shall be Delhi only.
9. Notwithstanding any other courts(s) having jurisdiction to try these arising out of this agreement, only court of Delhi shall have exclusive jurisdiction to try such suits to the exclusion of all other courts in the country.
10. If the customer is on FLEXI scheme then a non-refundable rental charges of INR100/- plus GST is charged and payable by the customer in every bimonthly bill in lieu of refundable security deposit of INR5000/-. The charge shall be continued till the connection is alive.
ATTENTION ALL DOMESTIC PNG CONSUMERS:
Dear Customer, kindly take note of the provision of the Liquefied Petroleum Gas(Regulation of Supply and Distribution)order, 2000 as amended vide notification dated September 10, 2009 which has mentioned supply of LPG to a PNG domestic consumer as 'prohibited activity'. Surrender your LPG connections. Please surrender the LPG cylinders to OMC's and your LPG connection will be under the safe custody with OMC's. When you surrender your LPG connection, you will get a Special Termination Voucher (TV) called Safe Custody for PNG Consumer. You can avail LPG connection in future from any PSU oil Company's Distributor. You can even transfer your connection to someone else in your family and relative, living in same city or elsewhere. You may contact your distributor for surrender of LPG connection under “safe custody TV for PNG consumer". An unused LPG cylinder either full or empty can be a safety hazard. LPG cylinders are made of ferrous metal which can get corroded over the years resulting in LPG leak from the rusted parts of cylinders. Even empty cylinders contain LPG vapours, which can create an unsafe environment in your home. For your safety, every cylinder is thoroughly checked at OMCs LPG Bottling plants. Therefore, it is in your interest to return your unused LPG cylinders.
Note:
1) In case your last payment has not been updated, the same will reflect in the next bill.
2) This invoice is based on the information available in our system.
3) Other charges may include late payment charges, extra piping, arrears, security deposit, cheque dishonor.
4) Please make the payment before due date to avoid late payment charges.
5) Any default in the payment of bill will attract a penal interest of 2% per month.
Undertaking by Domestic Piped Natural Gas Customer
Date:
To,
The Manager,
GAIL(India) Limited
Dear Sir/Madam,
I have applied for PNG connection (Application No.......................) for my house/ Flat located at (Address)________________________________________________________and I have understood the terms and conditions mentioned in the application form and applicable payment plan for the PNG connection. I also understand that my name, mobile number and address will be shared with 3rd party agency associated with GAIL (India) Limited for providing PNG connection, Billing and communication including any notice(s) for availing PNG connection and subsequent services and I have no objection for the same and I hereby allow GAIL (India) Limited for sharing the same as required.
I, hereby undertake that, I will make all payments related to services of GAIL (India) Limited, only though the authorised modes/channels as mentioned below.
- PNG Mitra Application (Available on Android and IOS Platform).
- SAHAJ Customer Portal available on https://customer.gailgaspng.com/
I, hereby undertake that, under no circumstances any payment for PNG connection/ Bill or any other services/charges will be made to any Individual Accounts / Persons through UPI, Payment Links, QR Code, Cash OR through un-authorized channel(s)/mode(s) etc., other than those mentioned above.
As GAIL (India) Limited never sends any payment links or apk.files etc. through WhatsApp, SMS OR E-mail for any transactions/payment for related services, I undertake not to use any such payment links or apk. files for making any transactions/payment OR for availing any related services from GAIL(India) Limited.
I will be solely liable for any payments made to un-authorised Individual Accounts /Persons through UPI, Payment Links, QR Code or Cash OR through any un-authorized channel(s)/mode(s) etc. Further, I shall not make liable or hold responsible, GAIL (India) Limited for any such un-authorized payments/transactions done by me and I hereby undertake that, no legal action shall be initiated by me in this regard, against GAIL(India) Limited.
I, further acknowledge and hereby undertake to indemnify GAIL (India) Limited in all respects, against any losses arising out of any transactions/payments done by me , to any un-authorised Individual Accounts /Persons through UPI, Payment Links, QR Code, Cash OR through any un-authorized channel(s)/mode(s) etc.
Yours faithfully,